Once Upon a Tee | Help Desk
Once Upon a Tee features art for a limited time from Independent Artists from all over the world.
Our process itself is quite simple. We work directly with our artists to provide their artwork to the public for a limited amount of time. After the sale ends, the piece is retired, we pay the artists, our orders hit the printer and they get shipped directly to you.
Some popular designs may return to our Vault and are offered for a longer period of time. However, our agreements and intentions are only to feature each design one time and one time only. So if you find a design that you're interested in, make sure you get it before it's gone forever.
If your order status is unfulfilled, it just means that your order has not shipped yet.
There are a few variables that determine when an order gets shipped out. Our website is currently divided into three separate categories that determine when an order gets shipped out. Those categories are; our Vault, Weekly Collections, Daily Features.
Vault Orders
Orders from our Vault are printed and shipped within 4 to 7 business days.
Weekly Collections
If your order has an item that was featured in one of our Weekly Collections, there will be a bit of a delay for your order. You can always see our estimated Weekly Shipping schedule by clicking here.
If you're not familiar with our process, our printing process for Weekly Collections doesn't start until the collection ends (Monday at 11AM PST).
As soon as our collections end, the magic begins! We order any remaining blanks that we need from local suppliers and start the printing process. For the most part, we have all of our shirts in hand and ready to ship by Friday and then we work around the clock every weekend folding, packing and shipping our little butts off.
Daily Features
Our Daily Features follow a similar model to our Weekly Collections, as they are printed in bulk after the feature ends. This is the only way for us to maintain our low prices, while continuing to offer high quality products and paying artists for their work.
You can see our estimated Daily Shipping schedule by clicking here.
If your order has items from multiple categories, it will always wait for the last remaining item. For example, if your order contains an item from our Vault and an item from our Weekly Collection. Your order will not ship in 4 to 7 business days. Instead, it will wait for the item from our Weekly Collection.
If you have any questions about your order, please contact our support team.
We use two different printing methods at Once Upon a Tee and none of those include transfer paper or heat pressing designs onto a t-shirt. We print all of our art directly onto our shirts using the two most popular and durable processes in the industry.
- Screen Printing: Screen printing is a time consuming process that requires multiple steps including separating colored layers of our digital files, burning screens, hand mixing and matching colors, and printing our shirts one color at a time.
- Direct to Garment: Direct to Garment (DTG) printing allows us high-quality prints that use the full color spectrum with no color limitations. We do all of our DTG printing in house with state of the art machines, color matching each design layer by layer.
We add an additional step to our process to ensure color lasting and print durability and due to this process, you will never receive a shirt from us with that vinegar smell.
Yes! We do have a Wholesale program.
If you are interested, please contact us at support@onceuponatee.net.
The short answer is, yes. It will be a reasonable representation of what you see on your screen.
The product images that you see on our website are all digital mock ups and are digital representations of the products that we offer. But we do go through each of our designs and adjust colors layer by layer to get the best match before we begin to print any of our art.
Our printers have been in the industry for over twenty years and are very, very good at what they do.
Please keep in mind that what you see on your monitor is a digital mockup with an approximation of both size and color.
You can find our terms on our website by clicking here.
To contact our support team, please contact us at support@onceuponatee.net.
Our support team is available Monday through Friday 9 to 5 PST. Depending on volume, responses may take up to a business day.
We know that it can be a struggle to choose between shirts sometimes and we also know that sometimes that adorable little angel on your shoulder convinces you that you really do need that third, fourth, or seventeenth shirt in your order.
So how do you add that extra shirt into your order?
As long your order remains unfulfilled and the design is still available, you can contact our support team and we will do our best to assist you.
Unfortunately, it is not possible to update your shipping address from your account. However, that doesn't mean that we can't do our best to make the change for you. Please keep in mind that if we are not notified about the change before the order is shipped, that it is out of our hands.
If your order hasn't shipped and remains unfulfilled, please contact us.
Please verify your shipping address before you submit your order. If an order needs to be reshipped, the buyer is responsible for all additional costs.
...Maybe.
If you ordered a Featured Design from our Weekly or Daily features, we are able to make the change for you if the design is still available on our website. Unfortunately, if the sale is over, that means that the design has already begun the printing process and we are not always able to make the change.
If you ordered from our Vault (our permanent store), we are able to make the change from you as long as your order has not shipped and the status remains "unfulfilled".
If you need to make a change, please contact our support team right away.
We know that everyone has their own preference on how to pay. For some it's about convenience and for others, it's about flexibility. We accept most major credit cards and also have a financing option available.
- Credit/Debit Card: We accept most major credit and debit cards.
- Shop Pay Installments*: Shop Pay is a convenient payment method and check out solution that allows you to break any order $50 or more into four equal installments with no credit check required.
- Amazon Pay: Prefer to pay with your Amazon account? Check out with Amazon pay.
- PayPal: Love the ease and security of PayPal? Log into your account and check out.
- Apple Pay: Check out with the convenience and security of your Apple device.
- Google Pay: Check out with ease using your Google Pay account.
*Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/
We do have Digital Gift Cards available, which you can find by clicking here.
Unfortunately, we do not have physical gift cards available at this time.
The most common reason that your credit/debit card may be declined is that some of the information has been entered incorrectly. Please confirm that all information is an exact match, including the billing address that your bank has on record, as well as the three digit code on the back of your card.
For your security, we do not store or keep any identifiable information regarding your credit/debit card. Unfortunately, this also means that we can not always pinpoint why your order is being declined. We will always do our best to help, but we do recommend starting with your credit card issuer or bank.
Still experiencing issues, please contact our support team.
Unfortunately, you may only use one discount code per transaction.
Your payment method will be charged as soon as you submit your order.
Our products are all made to order, so we do require payment up front.
Coupons can only be applied to an order during the time that the coupon is valid and are not valid with other promotions. Unfortunately, we cannot apply discounts to older orders if the discount was not valid at that time. Future sales can never be applied to past orders.
If your coupon code is not working, please make sure that you are logged into your account. Some discount codes do require customers to log into their account before the site will allow you to apply the code to your order.
There is a limit of one coupon/promotion per order.
We do have an Affiliate Program through Share a Sale.
Through Share a Sale, we are currently offering a 5% commission on sales with a 30-day cookie. WE do not allow any bidding on trademark terms.
You can apply for our Affiliate Program by clicking here.
Our Ambassador Program is currently being transitioned onto a new platform, so unfortunately, we are not bringing on any new Ambassadors at this time.
Want to stay up to date on news regarding our Ambassador Program?
Sign up for our Ambassador Newsletter!
Please keep in mind that if you order one of our featured designs, it does not start printing until the sale has ended., You can always, always see our shipping schedule by going to http://www.onceuponatee.net/schedule.
Orders from our Vault have 4 to 7 business days for processing, printing, packing and shipping.
After your item has shipped, we currently offer two shipping options within the US.
- Standards Shipping (3 to 8 Business Days)
- Priority Shipping (1 to 5 Business Days)
After your order is scanned in, you will receive a tracking number within a business day. From there, you should expect your order to arrive within the aforementioned window above. We do print and ship in house, so all apparel orders are coming from Tempe, AZ.
In other words, if you live in California, you can probably expect it a bit earlier, but if you live in Alaska, you shouldn't hold your breath.
Actually, even if you live here in Tempe, you shouldn't hold your breath. It's not safe to hold your breath for more than like... a few minutes tops.
Have a question about when your order will ship? Check our our Time to Arrive article here.
We currently offer two shipping options within the United States.
- Standard Shipping (3 to 8 Business Days) starts at $3.69.
- Priority Shipping (1 to 3 Business Days) starts at $3.99.
Please do keep in mind that shipping costs are based on weight and distance.
Unfortunately, we do not offer free shipping. Trust us. We wish that we could, but we're a small business and it's just not possible without increasing pricing for our products, reducing the quality of their work.
It is something that we take very seriously and continue to look for better/cheaper options that do not sacrifice reliability or delivery speed.
Unfortunately, there are quite a few reasons that your order has been marked as delivered but you have not received it yet. In general, the USPS does a decent job with delivering packages before they mark them as delivered. However, we have seen quite a few occasions where an order was marked as delivered, but the order did not show up for a few more days, so please be patient.
In the meantime, it cannot hurt to check with your friends, family, or roommates to see if they might have picked the package up. Please do keep in mind that our orders are sent out in 11" x 13" poly-mailers that may be relatively small. We have heard many occasions where a spouse or family member has picked up the package and forgot to give it to the intended customer.
We also recommend that you contact your local USPS branch and check in with your neighbors. Sometimes there are mix-ups and they are delivered to the wrong address. If you give your local post office your tracking number, they generally have more information and should be able to help you more.
Unfortunately, there is only so much that we can do from our end here in Tempe. We all day dream about the day where we are able to borrow Santa's sleigh and time management skills, so that we can hand deliver them to each and everyone of you. But we're not there just yet.
If you have done everything above and still need help, please contact our please contact our Support Team.
We will still do everything that we can to assist you in finding your package. You will need to contact us within 30 days of the expected delivery date in order to receive a replacement or refund.
If you do not contact us within this time frame, we are unable to help.
If your tracking number suggests that the package is being returned to Arizona, it's because it is heading back to our Facility here in Tempe. We're very sorry about this, but in general, a package is only returned if the shipping address that was entered is incorrect or could not be verified by the USPS.
We do process all of our returns within 48-hours of receiving them and we will contact you for more information if we receive a returned package.
If you think your package was returned to us and we haven't contacted you, please write our support team and we'll get back to you as soon as possible.
If your order has been marked as shipped and has not arrived, please refer to your tracking number. Your tracking number should give you an estimated delivery date. Please keep in mind that this is an estimated date. There are multiple factors that could effect delivery time including inclement weather.
If it is well past the expected delivery date, please contact your local USPS and provide them with your tracking information. They are able to see quite a bit more than we are (and even our local USPS) and can be of assistance in helping to locate your package. If you have done this and they are unable to help, please feel free to reach out to our support team and we will do what we can to assist you.
If your order has been marked as delivered, but it has not arrived yet. Please refer to the article above in our Frequently Asked Questions to get a better idea on what might be happening.
Once your order has been successfully processed by the USPS, you will receive a shipping confirmation from Once Upon a Tee to the e-mail that you placed an order with. You are able to use the tracking number that is provided in this e-mail to track your order on the USPS website.
If you received a shipping confirmation, but you did not receive a tracking number, please feel free to contact our support team and we will take care of it as soon as possible.
Unfortunately, we received notice from the USPS that various postal operators around the world are no longer able to process or deliver International Mail or services originating from the United States due to service disruptions related to the COVID-19 pandemic.
We're very sorry that we are unable to get orders sent to you in these difficult times, but we are hoping that if we all pull together, that we can get through this sooner than later.
The list of countries that we're temporarily unable to send to are:
Delivery time for International orders depend upon the shipping method that you chose at check out.
We currently offer two shipping options for International orders.
- Standard International Shipping (No Tracking)
- Priority International Shipping (Tracking)
Once you receive your shipping confirmation e-mail, your order will take 5 to 8 business days to arrive in your country. From there, unfortunately the time frame is up to your local customs agency and postal service. The average wait that we are seeing at this time is 2 to 6 weeks.
Please keep in mind that this is an average.
Some orders will arrive sooner, while others may take longer. We have seen some countries get backed up and take longer than three months to process and deliver an order.
If you have not received your package within a month from when you receive your shipping confirmation, I would recommend contacting your local Postal Office and Custom's Agency.
For all other questions, please feel free to contact us.
We currently offer two shipping methods for International Shipping.
- Standard International Shipping (No Tracking) starts at $5.99
- Priority International Shipping (Tracking) starts at $13.99
Please do keep in mind that shipping costs are based on both weight and distance.
Unfortunately, we do not offer free shipping. Trust us. We wish that we could, but we're a small business and it's just not possible without increasing pricing for our products, reducing the quality of their work.
It is something that we take very seriously and continue to look for better/cheaper options that do not sacrifice reliability or delivery speed.
Please be patient as our International orders average 2 to 6 weeks from our shipment date.
Unfortunately, they can take even longer depending upon your country. If you have not received your order by the six week mark, we recommend checking in with your local postal office, as well as your local custom's agency. If they have no information, please feel free to contact us and we will do everything that we can to assist you with your order.
In some cases, orders are marked as undeliverable due to insufficient addresses. If that happens, they are then returned to us. We do process all of our returns within 48-hours of receiving them and we will contact you for more information.
If you think that your package may have been returned to us and we haven't contacted you, please feel free to contact us and we will get back to you as soon as possible.
The short answer is: Buyers are responsible for Custom's Fees.
It is very unfortunate, but custom's fees are something that are out of our control and is something that is becoming a much more complicated situation by the day.
We do pay our shipping company for our orders to be shipped to their destination and we cover the shipping charges in their entirety. Unfortunately, International Shipping is not cheap. In fact, we lose money on almost all of our international shipments as is, but we take the hit because we love that we're able to send things to people in our community from all over the world.
The unpaid fees that are being requested are Customs or VAT fees that are being charged by your individual country.
Fees are based on the value of the package and each country has its own ruling as to what they charge (or don't charge) fees for. With some countries, it is based on the physical size of the packaging and with others, it is orders with a value of $25 or more. There are many variables that cause a package to be inspected and from there, they charge the fees they deem appropriate. These are the fees that are being requested of you.
There are attempts to make rules for this more uniform, but sadly, that also looks like they are trying to increase these fees. At the moment, we are seeing a lot of changes primarily in Europe with the intention to encourage people to try and buy locally.
We wish that we had more control or that we could legally bypass how this process works, but it is something that is out of our hands. We cannot change your orders to be marked as gifts..
We are aware of many issues surfacing from Brazil regarding their national postal system. Because of these issues, there is a chance that orders will be severely delayed in delivery. In some instances, orders are being lost in transit.
Unfortunately, we are not able to refund orders to Brazil and if the problem persists, we will have to stop offering shipments to Brazil until further notice.
Again, we are very sorry about the inconvenience. There is very little that we are able to do and we wish that we had more control over the situation.
If you have any questions, please feel free to contact us.
Unfortunately, we're not able to ship to the United Kingdom at this time due to BREXIT.
If you have any questions, please reach out to our support team.
We currently offer two shipping methods for International Shipping.
- Standard International Shipping (No Tracking)
- Priority International Shipping (Tracking)
If you chose Standard International Shipping at checkout, unfortunately, your tracking number will not work. It's a necessary sacrifice for more affordable shipping prices and we try to be up front about that.
However, if you chose Priority International Shipping with tracking and your tracking number is not working, please feel free to contact us.
Our Standard T-Shirts for Men, Women, and Youth are printed on pre-shrunk 100% Heavyweight Cotton Gildan T-Shirts. Some colors may be printed on a comparative Port & Co. blank as well.
Our Premium T-Shirts are made by Next Level and their cuddly comfort level is over 9000 (on a scale of 8000). They are also 100% Ringspun Cotton.
Unisex Tank Tops are made by Bella and they feel like a little slice of heaven. You know, if you could wear heaven and puffy clouds and stuff. Most of our Tank Tops are 100% Cotton, but some colors do have Polyester and/or Rayon blends to provide extra cloudlike comfort.
Women's Tank Tops are made by Port & Co. They feel fantastic and have an inclusive size range.
Hoodies and Sweatshirts vary by color and availability. If you order from our Featured Weekly Collections, you are more likely to receive a Gildan blank that is a 50/50 Cotton and Poly blend. Orders from our Vault are generally printed on Port and Co. blanks that have a higher cotton blend (80/20).
Our apparel does tend to run pretty true to size, but we know that everyone has slightly different preferences on fit. We always recommend that you grab your favorite shirt, measure it and compare it to our size chart.
Our standard shirts have a more relaxed fit. They are available from S to 6XL (including a tall option that goes up to 4XLT). We also offer Women's T-Shirts (which actually fit like women's t-shirts and not shirts made for ants) with inclusive sizing from S to 4XL.
Our premium shirts have a more fitted style. They are a lightweight, ringspun cotton available in sizes S to 3XL. Men's Premium sizing is similar to our standard shirts. However, our Women's Premium shirts do run a bit differently and are more akin to Junior's sizing.
To find the perfect fit for you and your preferences, we always recommend grabbing your favorite shirt, measuring it and comparing it to our size chart.
For best results, we always recommend turning your shirts inside out before washing with a cool wash. We also recommend that you air or hang try any garments from Once Upon a Tee. In most scenarios, you may also tumble dry on low.
Dryers may cause your shirts to shrink and it may also damage the print.
If you plan on ironing your shirt, we recommend that you iron it inside out, so that you are not ironing directly on the design to prevent damaging it.
Our shirts are pre-shrunk and most are 100% cotton, but some of our shirts and our hoodies may be a blend with Polyester. However, all 100% cotton shirts will shrink over their lifetime to some some extent, with some shrinking more than others.
To reduce the chances of your shirt shrinking, we recommend air/hang drying.
Anyone and everyone.
That's part of what makes what we do here at Once Upon a Tee so incredible. It's incredible because we are featuring artists from all over the world. Exposure is everything for artists and because we operate the way that we do, we are able to give them a world-wide audience. But we also know that exposure doesn't put food on the table, so we also pay them for their work because that's important too.
We are always looking for new artists and art to feature, so if you are interested in submitting a design. Please feel free to submit your art.
Due to the custom printing and limited edition nature of our products, all sales are final. Before placing your order, please refer to our Size Chart to ensure that you select the best fit and verify your address before you proceed to check out.
For apparel orders from our Weekly Collections, we can sometimes make an exception with an exchange if we have inventory available, but we will always do everything that we can to help you.
All other items will only be eligible for an exchange if they fall into one of the following categories.,
- Damaged in transit.
- Incorrect item is delivered.
- Item is defective or misprinted.
If you receive an item that you believe falls into one of the above categories, please submit a ticket within 14 days of receiving your order. To expedite the process, please include photos of the item in question, as well as a brief description of the issue.
Please do not return an item before you have spoken with a member of our support team.
Keep in mind that we cannot make exchanges or returns on any items that have been washed, worn, or damaged via cat, dog, turtle, goat, giraffe or any other animal or odor. Trust us, we know.
We know.
Shipping costs are non-refundable. Please note, return shipping costs are at the responsibility of the buyer.
If you have an issue and would like to speak to a member of our support team, please contact us at support@onceuponatee.net.
Oh, no! We're very sorry to hear that there was an issue.
We do our very best to check, re-check, and then triple check each order before it goes out. Unfortunately, the nargles have been known to nibble a hole in a shirt or splatter ink in inconspicuous spots where it wasn't intended on very rare and extreme occasions.
If you have an issue with your order, please feel free to contact us detailing the issue. Include your order number and any photos of the issues and we will get back to you as soon as possible.
Unfortunately, we are not often able to make exchanges.
Our products are all made to order and are custom made just for you.
For apparel orders from our Weekly or Daily Featured designs, we can sometimes make an exception if we have inventory available. We do not often have inventory available, but we will always do everything that we can to assist you.
Have a question? Please contact our support team.
Our Monthly Grab Bag ships within 3 to 5 business days after your purchase or renewal date.
Unlike our other subscriptions, we do not print shirts on demand for the subscription. The main difference between our Monthly Grab Bag and our other subscriptions is that our Grab Bag shirts have been previously featured on Once Upon a Tee. Other subscriptions feature new designs that have never been offered before. Anywhere. Ever.
With our Monthly Grab Bag, you are able to add notes to your subscription. In these notes, we recommend that you write as many Likes and Dislikes as possible. The more you write, the better we're able to find shirts that fit your style!
But please keep in mind that these shirts are random and while we will ALWAYS read your notes and look through our random bins, we do not always have shirts that will meet those requests. In other words, we cannot guarantee designs or fandoms, but we will always refer to your notes first. Please know that with this subscription you may also get duplicates over time.
You will never get a duplicate within the same month if you order multiple shirts, but down the line, it is possible that you may receive a duplicate. It doesn't happen often, but I do want to make it known.Either way! If you love the thrill of a Grab Bag, for $10 each month, you can't go wrong.
We can promise that they will be totally awesome.
Shipping Estimate: Ships 3 to 5 Business Days after renewal.
Unfortunately, you cannot ask for specific designs.
But we do our best to find designs that fit your fandoms! With our Monthly Grab Bag, you are able to add notes to your subscription. In these notes, we recommend that you write as many Likes and Dislikes as possible. The more you write, the better we're able to find shirts that fit your style!
But please keep in mind that these shirts are random and while we will ALWAYS read your notes and look through our random bins, we do not always have shirts that will meet those requests. In other words, we cannot guarantee designs or fandoms, but we will always refer to your notes first. Please know that with this subscription you may also get duplicates over time.
You will never get a duplicate within the same month if you order multiple shirts, but down the line, it is possible that you may receive a duplicate. It doesn't happen often, but I do want to make it known.Either way! If you love the thrill of a Grab Bag, for $10 each month, you can't go wrong.
We can promise that they will be totally awesome.
Yes! We have the option for one, two and three shirts for your Monthly Grab Bag in the same size.
We are always looking for new artists and art to feature! We always encourage artists to submit their work through our website by clicking here.
Have a portfolio? You may also send it to us directly at submissions@onceuponatee.net.
Anyone and everyone.
That's part of what makes what we do here at Once Upon a Tee so incredible. It's incredible because we are featuring artists from all over the world. Exposure is everything for artists and because we operate the way that we do, we are able to give them a world-wide audience. But we also know that exposure doesn't put food on the table, so we also pay them for their work because that's important too.
We are always looking for new artists and art to feature, so if you are interested in submitting a design. Please feel free to submit your art.
Below you will find the colors that we currently have available. Please do keep in mind that not all of these colors are available for each of our apparel products, so we do reserve the rights to choose the best fit when possible.
- Black
- Charcoal
- Dark Chocolate (Brown)
- Forest Green
- Grey
- Light Blue
- Light Pink
- Maroon
- Navy
- Orange
- Red
- Royal Purple
- Royal Blue
- Sapphire
- White
- Yellow
Our current maximum print dimension for our apparel at Once Upon a Tee is approximately 13" x 16" with halftones set to 45LPI or less.
If available, we also do request gradient layers or full color versions of designs when available for our digitally printed products.
For designs featured in our Weekly Collections, artists are paid $1 per item sold and they are paid within 7 business days following the end of the sale through PayPal. Though we know that exposure doesn't pay the bills, we also provide exposure for our artists through our website and our various social media platforms. Exposure is key for artists and we are ecstatic to be able to feature artists in our our online community.
Unfortunately, we do not have a sales tracker available at this time for Weekly Features.
For our Daily Featured Designs and our Vault, artists are paid a flat rate of 10% of each sale. Please do keep in mind that artists retain all rights for any works that are featured on our website and are not considered exclusive unless specifically discussed.
Once an artist is accepted to be featured in our Vault, they will receive a welcome e-mail with their log in credentials to view sales tracking for Daily and Vault sales only. Artists are paid out on the 1st of each month with a $20 minimum balance (if the 1st falls on a weekend or on a Holiday, payments will be moved to the next business day). If you have a balance of $20 or less and would like to request a payout:
Please do not hesitate to contact us at support@onceuponatee.net.
Existing Customers: Good news! If you have an account with us, you've already enrolled in our Rewards program and have earned points for all of your previous orders associated with that account.
New Customers: Create a Once Upon a Tee account to start earning points and redeeming rewards! Sign up for our Newsletter to get the first look at exclusive sales, giveaways and more.
There are SO many ways to earn points! You start by earning Rewards for creating an account. After that, you'll receive points for every dollar spent, referring your friends, following us on social media and joining our Official Facebook Group. We will also have other exclusive opportunities throughout the year to earn points by filling out surveys, entering contests and more.
Join us on Social Media. Subscribe to our Newsletter and join our Community for more and more opportunities to earn.
You can always check your points by logging into your account and clicking on the Rewards tab in the lower right hand corner.
Points will only expire from your account after a calendar year with zero account activity. In other words, as long as you continue to spend or earn points, they will remain on your account.
Unfortunately, you are not able to combine or transfer points from other accounts at this time.
You can redeem your points by clicking on any of the links above under the "Ways to Redeem" headline.
You can also redeem your points by clicking on the "Rewards" tab in the bottom righthand corner after you have logged into your account.
Log into your account and click on the "Rewards" tab on the bottom right hand corner or click on this link to find your Referral link.
Each friend that uses your link will receive $5 off an order of $25 or more and you'll receive $5 towards a future order after they complete their purchase.
After you've redeemed your points for a reward, it will remain in your account until you are ready to use it.
Please note that each code is single-use only. Do not share your code with a friend unless you want them to use that discount code. We cannot give you another code and unfortunately, these codes cannot be combined with other promotional codes.
I'm sorry to hear that! We're more than happy to help. If you're having an issue with your Rewards account, please contact our support team at support@onceuponatee.net.
Our VIP Program launched in August 2021 on the eight anniversary of Once Upon a Tee.
The VIP Program serves as a way for us to reward our community for their loyalty through a tiered system that encourages and allows fun and unique discounts, prizes and product rewards.
There are four tiers for our Rewards Program; Bronze, Silver, Gold and Diamond.
There are four tiers available in our VIP Program; Bronze, Silver, Gold and Diamond.
Each tier is accessible by accumulating points through our Rewards Program. You can earn points through a variety of activities including purchasing items from our store, joining us on social media, as well as giveaways and other rotating opportunities.
To reach the next tier, you must earn a set amount of points:
- Bronze - 0 to 1499 Points
- Silver - 1500 to 3499 Points
- Gold - 3500 to 6999 Points
- Diamond - 7000+ Points
Yes!
Please keep in mind that you are free to spend your points at anytime and it will not effect your VIP Ranking. The points requirements for the program are not how many points you must maintain. They are the number of points you must earn in a single calendar year to reach each tier.
Our VIP Program resets every Calendar year.
This will allow us the opportunity to offer fun and unique rewards for each tier annually for our community to earn and celebrate.
Unfortunately, old points will not count towards VIP status.
You will have points for all prior purchases. We have always had a Rewards Program.
Unfortunately, the VIP Program does not start counting purchases towards Tier Status until the launch of the program, which occurred in August 2021. Please do keep in mind that Tier Status resets every calendar year.
